Frequently asked questions
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Do you ship internationally?
Yes we ship internationally but prices will vary on shipping.
How long does it take to get my order?
It takes up to two weeks from order to shipping.
How do I find my size?
Use our size guide to find the perfect fit.
How does VAT & Customs work?
Basically when you order and there is VAT on your item you shouldn’t pay customs. When there isn’t VAT on your order you will have custom charges from the delivery company.
Returns
Items must be returned within 14 working days of receiving your order. Goods returned must be unused, clean and with the safety tag on and intact.
Costs of delivery?
It varies but the cost for international orders outside the UK is £11.50 + and with the UK we have free delivery.
Where do you ship from?
We ship from Scotland.
What do I do if my order hasn’t arrived?
Email us at contact.annaoriginals@gmail.com, we will locate your parcel and send you an update.
Can I change my shipping address?
Yes but get in contact with us before we update you with shipping details.
How much does a return cost?
In the UK it’s £5 and outside of the UK is £15 +.
Do you refund the shipping costs
No we don’t as it isn’t financially economic for us at this small business.
How to wash my tee?
Check out the Care for us page that has the full details on to wash and take care of our products.